Description
Give your team skills to defuse tense situations and make solutions possible. When individuals employ de-escalation techniques, people are less likely to lose their temper, make rash decisions or even become violent.
This 40 minute online course will teach:
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- The four principles of de-escalation
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- How to spot signs that we or others are becoming angry or afraid
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- Proven methods for calming ourselves down
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- Techniques for helping the other person to calm down:
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- When speaking
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- When listening
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- In Non-verbal ways
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- Techniques for helping the other person to calm down:
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- What to do if de-escalation isn’t working
This course includes:
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- A SCORM 1.2 package
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- An MP4 video with captions burned in
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- An MP4 video with no captions
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- An SRT captions file
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Not sure? View an excerpt here!
Try before you buy. Request a free demo of the full course on our LMS:
+1-330-691-5780
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